2018 is already developing into an intriguing year for the hospitality sector with new and expansive POS solutions entering the market place. 2017 saw extensive growth in many sectors, delivering payment solutions to exceed customers’ expectations. Ever since the hospitality sector was launched in the 1760’s, there has always been a point of sale system in place. Beginning with the modest paper and pencil system which has since advanced up to the digital age of the cloud based POS system.
What changes are we likely to see for the remainder of 2018 for the hospitality industry concerning ePOS systems?
The capabilities and growth of the ePOS software and hardware are likely to allow customers to pay or order items or services with greater convenience. With advanced software that provides live cloud based reporting, with the ability to implement loyalty programs for your customers an ePOS system will become the mainstay within your business. In addition to this, the introduction of an easy to use back end system means everything is tailored towards the needs of the business.
Customers in the hospitality industry want to pay for goods quickly.
Whether it’s a card machine, mobile app or a cloud based ePOS system, customers want “speed of service” wherever they are. Society is now geared around giving customers items quickly. From Amazon Prime’s 2hr delivery promise, through to Argos same day delivery service, we’ve become a nation reliant on receiving items and services quickly, and when it comes to paying for goods, customers are no different. Customers are more content when they are served quickly ensuring they are kept happy. Having the correct technology platform to meet your customers’ needs is a fundamental essential. The technology your business provides customers not only offers customers flexibility, but the whole emphasis is about speed and safety.
Most cloud based ePOS systems are designed for particular sectors, though some ePOS systems can be tailor made towards a specific business type to cater for the needs of a customer. You will have optional peripherals which can piggy back onto the system.
Did you know…
The French word ‘hospice’ has been adapted to form the word ‘hospitality’ that means taking care of the travellers.
What to ask if you’re making initial enquiries
First and foremost – be clear about the ePOS software you need. It goes without saying but choosing the wrong software and supplier could hinder your business and impact you using the ePOS system to its maximum potential. In the first instance write down a list of what you want to gain from the cloud based POS system and do some extensive research before you speak to any potential companies. As you talk with companies your questions may evolve, but it’s important to work within your requirements as you know your business better than anyone else. Factor in simple aspects of stock quantities, how will the ePOS work for you, do you want individual passwords for staff members to monitor their performance?
A reliable ePOS solution
We all know how busy the hospitality industry can be, so to have a POS system that is easy to use and reliable is a must. If your POS system goes down you need the reassurance that the system needs to be easily recovered so that business can continue to trade with minimal interruption. If you would like to find out how an electronic point of sale system could help your retail business out, don’t hesitate to contact our team by calling 0208 6692103