Using our cloud-based POS systems within your hotel
A hotel isn’t just built on payments at the reception, you have the drinks bar and invariably a restaurant where your guests will want to eat and unwind. Using our cloud-based POS systems within your hotel will incorporate a visual table plan across multiple floors or dining areas and you are able to book appointments in advance, assigning customers to a particular table so you can gauge how busy you’ll be ahead of the event. Our POS software controls what has been sold, so if the sirloin steak has gone, the system won’t allow the serving staff to accept or process any additional orders saving any potential embarrassments. It also offers a very personal service with the niche touch of prompting the waiting staff to ask customers how they’d prefer a particular item cooked, i.e. steak – medium rare/well done.
Tailor made cloud-based POS systems
You can tailor make your cloud-based POS towards your bespoke requirements which gives the ability to up sell or promote a particular product whilst also including any promotional offers. Cloud-based POS systems comprise of a wide range of peripherals which are tailor made towards a hotel or B&B. A few of the peripherals include keyboards, Wi-Fi printers, tablets, card terminals, weighing scales, touch screen monitors and barcode scanners. Not every hotel will require all of the above and these are additional extras which are optional. The additional printers are particularly beneficial to a hotel where they may be taking payments at one printer, and the order can then be fed through to the restaurant confirming a table’s order and any specific notes meaning staff don’t need to trudge backwards and forwards.
What training comes with my cloud-based POS system?
Hotels invariably have lots of staff and it’s important everyone knows how to use the POS system. Training of your hotel staff and management team is pivotal to make maximum use of your POS system. It will help eliminate mistakes, and for you to gain the maximum benefits from all the different features and reports of your cloud-based Hotel POS system. Ongoing support comes inclusive within your rental and trained staff will work more efficiently and be more confident in the use of the ePOS system, resulting in the hotel seeing benefits from the system much earlier. Hotels have to operate a 24/7 operation to ensure their customers’ expectations and being are met well. We provide you with an out of hours technical support number to give you reassurance. Wireless Terminal Solutions provide free tutorials for staff and management both in the use of the system and in ongoing programming changes and amendments. We can talk you through how to add or amend products with the back-end system, and our UK-based technicians will cover all the different functions you want your staff and managers to be familiar with.
Key aspects of our cloud-based POS systems
One of the key aspects of our cloud-based POS systems for hotels is the ability to improve business efficiency and productivity whilst increasing transaction speed and quality of service.
Cloud-based POS systems have an endless list of benefits which will enhance your day-to-day running of your hotel or hospitality venue. A few of these are:
- Enhanced transactions ultimately ending in improved customer service
- Increased Product Browser – Ideal for hotel bars which are offering new drinks or offering an extensive menu
- Text Message service – ideal if you work in a hotel which is spread out over multiple floors
- Our Cloud-based POS systems will reduce human error whilst improving data accuracy
- Live accurate up-to-the-minute sales reporting for the hotel or hospitality setting
- Accurate pricing
- You can gauge guests’ shopping patterns to make better informed choices
- Easy addition of special offer pricing for the bar or restaurant
We want to grow with all our hotels and partners. This is why we deploy an account manager with each cloud-based POS system lease. Your account manager will be there to manage every aspect of the account. You can entrust your account manager to work with you to enhance your lease with various avenues of available resources whilst being the “go to” person should an issue arise.
Do you need a card terminal?
Wireless Terminal Solutions are not only a leader supplier of ePOS systems, we are also recognised as a pioneer with our Ingenico card terminals. With flexible agreements starting from as little as one day we are frequently becoming the company of choice people are turning to for their payment requirements.
To learn more about our cloud-based POS systems for hotels please get in touch with a consultant who will be happy to offer free advice. We offer super quick set up and you can be equipped with your new cloud-based POS systems for your hotel in a matter of days. Call 0345 459 9984 or email firstname.lastname@example.org.