A common problem with a GPRS credit card terminal is the connection with a venue or location. Please use the following steps to ensure the card terminal is displaying the correct information on screen before attempting to use the device.

  • Please ensure the card machine displays GPRS on the screen.
  • Ensure network bars are displayed on the screen and check the amount of bars available (5 being extremely good).
  • Most importantly, ensure the card terminal displays a network (Orange, EE, T-Mobile, O2, Vodafone or Datasim). If the network is not displayed the card machine will NOT connect.


The Chip and PIN password can be found within the help book provided. This can be found in the top left hand corner of each page of the manual.

If you still can’t locate the password, please call a member of the technical support team on the lines supplied in the WTS help book.