Wireless Terminal Solutions Ltd. (“We”, “Us” or “Our”) a company registered under the laws of England, registration number 05268834 having its registered office at 14 Danbury Mews Wallington, SM6 0BY
– AND –
The Purchaser (“You” or “Your”) identified on the order form attached hereto (hereinafter “Order”).
It is hereby agreed:
1 Your Order and the Price
1.1 By placing Your Order with Us, You are agreeing to purchase the following (collectively the “Services”), subject to the terms and conditions of this Agreement:
a) Chip & PIN handset (either GPRS/GSM Wireless) and any specified accessories (“Handset”) either directly or through a hire agreement, configured for Your use;
b) helpdesk and handset replacement service (“Guaranteed Replacement Service”) for technical assistance and replacement of faulty Handsets, and;
c) airtime from a mobile network service provider for GPRS/GSM Handsets only (“Airtime Service”). Loss or damage to any SIM card provided by the company will result in a charge of £102.00 being taken from the deposit.
1.2 You may purchase the Handset directly from us or by completing and returning the lease hire agreement (“Hire Agreement”) attached to this Agreement. If you lease the Handset You agree to be bound by the terms of the Hire Agreement and any breach of the Hire Agreement shall be considered a breach of this Agreement.
1.3 The price for the initial set up (“Set-up Cost”), Handset, or the monthly rental cost for the Handset and minimum term for the Hire Agreement (as may apply) (“Handset Costs”), accessories and the Airtime Service monthly cost (“Airtime Cost””) (if applicable) are set out in the Order. The Handset Costs include the Guaranteed Replacement Service for the duration of this Agreement.
1.4 The Airtime Cost (if the card machine is purchased outright) will be fixed for 12 months from the delivery of the Handset. Thereafter, we may increase the Airtime Cost should the mobile network service provider increase the cost to us.
1.5 The Airtime Cost is based on a “reasonable use” number of transactions, should you consistently conduct a high number of transactions we reserve the right to increase the Airtime Cost to reflect your actual level of usage.
1.6 When we receive Your Order We shall share such information as is relevant with specified third parties solely for the purpose of performing necessary checks and for provision of the Services (i.e. submitting the subsequent log-on to the relevant merchant acquirer). In signing the Order You hereby consent to your details being used for such purposes.
1.7 On acceptance of Your Order by Us, We agree to supply the Services to You for the duration of this Agreement. You have 10 days prior to the hire start date to cancel the booking, after which time no order may be cancelled unless agreed by Us in writing and subject to You paying Us an administration fee of £25 per terminal for any reasonable costs we have incurred in processing your order. Wireless Terminal Solutions cannot be held responsible for any information that the customer completes incorrectly on any rental form(s) which is either a) incorrect b) does not correspond with the merchant acquirer’s system. If this results in the applicant’s terminal being delayed, additional charges for same day delivery or AM delivery request will be at the customer’s expense. We request that all invoices are paid two working days before deployment. Failure to do so may result in your terminal being delayed which we cannot be held responsible for.
1.8 You acknowledge that as a business to business transaction you have no rights for returns or cancellations under the Consumer Protection (Distance Selling) Regulations 2000. You are responsible for checking the handset(s) meets your requirements, and there is adequate mobile network coverage in the areas in which you plan to use the handset (in some instances we shall inform you of which network provider is being used and alternatives that may be available).
1.9 All handsets will be fully operational prior to dispatch, we cannot be held responsible for a terminal failing to poll. Situations like this are unforeseen and are beyond our control. We aim to supply contactless terminals wherever possible, however this is subject to availability, and this will still be deemed a completed order once in the customer possession.
1.9 a) WTS require a minimum of 10 working days’ notice to fulfil any orders. In the event of late bookings, all information stated on the application form, must be correct in order to correspond with the banks system. We cannot be held responsible for errors made by either a) the customer on the application form b) the acquiring bank in getting the handset logged on that may defer in the customer receiving their handset
b) With portable card machines/countertop card machines we are not obliged to include any network cabling. We solely supply the card machine and cannot be held responsible for any loss of earnings.
2 Your Responsibilities
Assisting in Service Delivery
2 You agree to assist Us as far as reasonably possible in providing the Services to You, including but not limited to; ensuring accuracy of information You provide to Us; ensuring someone is available for delivery or collection of the Handset; carrying out tests or checks on the Handset as directed by Us; or replacement of SIM cards as directed by US.
Care of the Handset
2.1The risk in the Handset transfers to you on delivery and you shall be responsible for the insurance and safekeeping of the Handset and all equipment relating to it. The Guaranteed Replacement Service does not cover loss of or damage to the handset and You will be responsible for the costs of repair or replacement in such cases. This will be deducted from the deposit, or if a deposit is not in place the customer will be invoiced accordingly. You agree that the terminal or product sent out by Courier Company will be sent to the address supplied on the application form. If another “contact” address is provided you the “client” will be liable for any damage in transit or failure off delivery. Additional charges may occur for this privilege (to be deducted from deposit)
2.1 a) We politely request all customers avoid defacing any card machine/equipment in any way. This includes putting stickers or anything similar that may cause imperfection to the visibility to the equipment. In the event of this happening a charge of £10 per terminal (exc VAT) will be added to your account. This figure is based on the time and expense our staff have to clean and remedy them for their next rental.
2.2 If you lose, have your handset stolen or do not return your handset you will be liable for a charge of £499 per handset. This price is exclusive of VAT and we request that payment is made in 14 days. Failure to do so will result in it being passed to a debt recovery agent who will manage the case on our behalf. 2.2 a) Customers who encounter alert irruption are liable for a charge of £150 (exc VAT) to have the handset remedied. Payment is required before technical intervention can assist with the matter.
b) Swap out facility – Customers who receive a replacement handset from WTS must return the damaged handset within 7 working days. Failure to do will result in a daily charge of £20+ VAT being applied to your account, and may result in the replacement handset being cut off until your account is clear. We request that customers who return handsets to WTS always use recorded delivery albeit through a courier or Royal Mail. Should the handset not be returned a fee of £499.99 (exc VAT) will be added to your account and payment required within 28 days.
2.3 We collect handsets from shows and exhibitions the day after the event has finished. Collection times will be between the hours of 9am-6pm Monday to Friday, unless specified to the organisation before the handset is deployed from our offices. The client will be liable for any handsets that have failed collections/ nothing to collect. There is a charge of £10 on each occasion, or the customer must arrange collection with their own courier company through their own time and expense. We also stress that it is the clients responsibility to contact WTS to make the necessary arrangements of the return of the equipment. Failure to contact after the agreed hire agreement has finished will result in additional charges being added to your account (please refer to 2.4 for late charges)
2.3:1 In the instance of a customer returning equipment to us, we request that the tracking information is sent to sales@wirelessterminalsolutions.co.uk stating the company name, courier used and the tracking information. We also recommend that you use a method that includes signature on delivery, and your parcel is covered for loss or damage of up to £500 per handset or EPOS unit. It will be the customer’s responsibility to monitor the tracking, and any parcels held or lost are down to their (the customer) responsibility to follow up with the designated courier company used. If equipment goes “missing” or is constituted as “lost” a charge (please refer to 2.2 for charges) will automatically be added to your account and the customer will be invoiced for the lost equipment and payment due in 14 days. Failure to do so will result in this being passed across to our debt recovery team which may result in additional fees being added to your account
2.4 If the handset fails to be collected on the “due” finished date, as stated in the application form from the client an additional cost of £20 per day + VAT per terminal will be added to your account, until the handset arrives back to our registered address. These charges will be added to the customers final bill. In addition, the handset must be returned in the way in which it was supplied i.e. boxed with a manual/bagged with the relevant return envelope, failure to do so will result in additional charge on the goods condition. The handset remains the customers responsibility until it is returned into our possession. Any damage that occurs in transit will be charged to the customer account.
2.4 a) All items are inspected and rigorously checked before deployment. As with standard courier practice, you should check the contents of the consignment upon arrival, and notify us immediately of any issues, especially if the parcel has been opened or tampered with. Any damage must be reported to WTS within 12 hours of signing, if the office is shut then an email must be sent to sales@wirelessterminalsolutions.co.uk notifying us of the issue. If someone else is signing on your behalf they must be made aware of the above. If the handset or EPOS unit or any part relating to it is damaged, and you have failed to make any attempt to contact WTS we cannot be held responsible, and the customer will be liable for any subsequent costs. This also applies for collections or any equipment that is being returned to us.
b) We are not responsible for shipping delays caused by our chosen or preferred couriers, this also applies to same day deliveries.
c) We will ship according to the shipping address you’ve provided on any completion forms; please notify us of any address change before your order is marked “Shipped” to avoid parcel loss, for which we will not take responsibility. We need any change of address in writing by email tosales@wirelessterminalsolutions.co.ukstating the company name 48 hours before deployment. If any address change falls under this time constraint, we cannot be held responsible.
d) In the event that any “Unclaimed”, “Refused”, or “Return to Sender” package is shipped back to us—due to, but not limited to, reasons such as failure to sign for it, not picking it up at the local post office, refusal to accept the package—we will notify you upon receipt of the returned package. In either case, we will open the package for inspection of possible damages caused during transit or storage at your local post office during the retention period
Use of Mobile Networks
2.4:1 For the Airtime Services (if applicable) We shall provide You with the use of a M2M SIM card and access to a mobile network from one of the UK mobile network providers. The SIM card and phone number remain the property of the network provider. You are liable for the cost of replacement for any lost SIM card and for all calls or data usage on the SIM card. In the event of loss of the SIM card you should contact us as soon as possible to arrange cancellation.
2.4:2 You agree that the SIM card is provided for use in the normal operation of the Handset only.
2.4:3 You agree that your use of the mobile network is subject to the terms and conditions of the particular network provider that you will comply with any of the legislation covering the use of mobile networks. Full details of the specific terms and conditions may be found on the website of the network provider and in the Telegraphy Acts 1949 to 1967, the Telecommunications Act 1984, and the Communications Act 2003. These terms include but are not limited to:
a) You shall not use, or allow others to use, the Airtime Services for any improper, fraudulent, immoral, criminal or unlawful purpose;
b) You shall comply with any reasonable instructions issued by Us or the network provider which concern Your use of the Airtime Services or connected matters;
c) You shall not do or allow anything to be done which in Our or the network provider’s opinion will or is likely to impair or damage the mobile network or the provision of the Airtime Services or affect the security of the same.
d) If information that is provided on the order form is wrong, we cannot be held responsible and the individual/company will still incur a hire charge, as this is deemed an order.
2.5 Any breach by You of Clauses 2.3 or 2.4 may result in immediate suspension or termination of the Airtime Services. You will remain liable to pay all fees due under this Agreement notwithstanding any suspension or disconnection for the reasons set out in this Clause. Furthermore additional charges may apply to reconnect you after any such suspension.
2.5 a) WTS cannot be held responsible for merchant applications that are either a) declined b) that are delayed in being processed; this is the customer’s responsibility. WTS will not be liable for any loss of earnings this may result. Even when a merchant account is approved, our standard delivery terms will apply. If a customer wants specific requirements i.e same day delivery/AM delivery they will be liable for any additional charges, and payment will be required before the unit is deployed.
2.5 b) The technical team at WTS always perform mandatory diagnostic checks before handsets are deployed. We always aim to provide a handset with sufficient battery, but in some instances this is not always possible. WTS will not be liable to offer any compensation in such cases.
Payment
2.6 The Airtime Cost (if applicable) is payable monthly in advance, for direct purchase of Handsets and quarterly in advance for Handset lease and shall be collected by Direct Debit. Failure to pay any reoccurring monthly airtime fees will result in your handset being cut off.
2.7 If you fail to pay any fees due under this agreement within 30 days we reserve the right, without prejudice to any other rights or remedies, to:
a) suspend the Services; and in some cases automatically pass this across to the legal recovery team.
b) charge interest on any outstanding amounts at the rate.
c) Terminate this Agreement.
d) Refunds can take up to 14 working days to process.
e) Unless agreed with WTS in writing or email payments for any bookings must be made at least 2 working before dispatch. Failure to do so may result in your terminal being delayed, which we cannot be held responsible for.
Insurance
2.8 During the Rental Period and the Risk Period, You shall, at your own expense, obtain and maintain insurance for the Payment Terminal(s) and the Equipment to a value not less than its full replacement value comprehensively against all usual risks of loss, damage or destruction by fire, theft or accident together with such other insurance as a prudent owner or operator of the Payment Terminal(s) and Equipment would insure for, to cover any third party or public liability risks of whatever nature and however arising in connection with the Payment Terminal(s) and Equipment. You shall provide WTS with copies of the relevant insurance policies upon request.
Subject to You paying WTS the applicable Charges, We may arrange insurance cover which covers accidental damage of the handset(s) if You select this option. This does not cover theft or loss. If a theft or loss takes place, the customer will be liable for a fee of £499 per unit exclusive of VAT which would be payable of 14 days. In these circumstances, You will remain responsible for arrangement of such other insurance cover as is required under clause
Any subsequent Payment Terminal(s) or Equipment supplied as a replacement will not be covered by Your original hire insurance cover and You will be required to obtain insurance cover as required
Internet and Wi-Fi Connections
2.9 WTS cannot be held responsible for any issues relating to internal PSTN/phone lines or internet connections that may result in lost sales. WTS cannot be held responsible for firewalls which block or hinder a connection, and have no responsibly relating to the privacy or security of your activities on your Wi-Fi network. This also includes configurations, security, or data files resulting from our card machine attempting to establish a connection to your wifi service.
3 Our Responsibilities
Supply of the Handset and Guaranteed Replacement Service
3.1 We shall configure the Handset with Your business details (as specified by you), provision the Airtime Services and arrange for delivery of the Handset to a UK address specified by you.
3.2 For the Guaranteed Replacement Service We shall provide:
a) Telephone based technical support for the Handset during the hours 09:00 to 19:00 Monday to Sunday on the numbers stated on our website wirelessterminalsolutions.co.uk a mobile number will be provided for out of office hours.
b) Replacement of a defective Handset within mainland UK, for a similar Handset configured for your use within our target response time of 24/48 hours. You acknowledge that the target response time is our service level goal and we do not warrant that any particular replacement shall be made within the 24 hours.
3.3 The swap out service does not cover replacement of the Handset arising from the conditions below and you may be charged for the cost of repairs in such cases:
a) Your failure to comply with any of the information stated in Clause 2 ; or
b) Damage, neglect or loss of the Handset; or
c) scratching or other external marking of the external surfaces of the Handset;
d) renewal of consumable supplies; or
e) network faults or outages; or
f) any external device or attachment that is not part of the Handset or supplied by Us.
Provision of Airtime Services
1 We will provide You with a SIM card and access to airtime on a mobile telecommunications network (for GPRS/GSM Handsets only).
2 Due to the nature of the mobile network on which the Airtime Services are provided, the network may fail or require maintenance without notice and We do not represent or warrant that the Airtime Services shall not be available without interruption or free from error nor can we guarantee network coverage.
3 Unless We agree otherwise with you, the Airtime Services do not include access to the GSM and GPRS networks in countries other than the UK.
4 There are a number of security measures to protect Your communications, approved by the Banks and representing increased protection against fraud, but We cannot guarantee total security as criminal activities continually seek ways to bypass bank security and to breach both networks to access traffic.
4 Warranty
4.1 Subject to the exceptions set out below and the limitations upon Our liability in Clause 6, We warrant to You that:
a) the Services will be carried out with reasonable skill and care by personnel whose qualifications and experience will be appropriate for the tasks to which they are allocated; and
b) the Handset will provide the functions described in the Handset manuals for a period of three years from the Delivery Date (we do not warrant that operation of the Handset will be without interruption or error free).
4.2 Save as expressly provided in Clause 4.1 of this Agreement, We specifically exclude without limitation all other conditions, warranties, representations or other terms relating to this Agreement including any warranties that might otherwise be implied or incorporated into this Agreement, such as those of satisfactory quality, fitness for a particular or any purpose, or ability to achieve any particular result.
5 Warranty Remedies.
5.1 You agree that Your sole remedy under the warranties given in Clause 4.1 a) is for Us to remedy any breach (either ourselves or through a third party) and if, in Our reasonable opinion, We are unable to remedy such breach We will refund the fees paid by You for the breaching services.
5.2 You agree that Your sole remedy under the warranties given in clause 4.1 b) is limited to repair or, at Our option, replacement of the relevant Handset in whole or in part, at Our expense (including return shipping costs to any UK address), using all reasonable endeavours to rectify within a reasonable period of time any non–conformance with the warranty.
5.3 We shall have no liability or obligation under the warranties given in Clause 4.1 unless You notify Us in writing of any non-conformance with the warranty within one (1) calendar month from the date of such non-conformance occurring.
5.4 We shall have no liability for breach of any warranty in Clause 4.1 that arises from:
a) the improper use of the Handset;
b) failure to implement reasonable recommendations made by Us in relation to the Handset; or
c) any alteration or addition to the Handset made by anyone other than us; or
d) your breach of this Agreement.
5.5 If a problem is found upon investigation not to be Our responsibility under the provisions of Clause 4 We may charge You for, and You hereby agree to pay, all reasonable costs and expenses incurred by Us.
6 Limitation of Liability.
6.1 Nothing in this Agreement shall exclude or limit Our liability for (i) fraud or other criminal act, (ii) personal injury or death caused by the negligence of Our employees in connection with the performance of their duties hereunder or by defects in any product supplied pursuant to this Agreement, (iii) misrepresentation made by Us fraudulently, or (iv) any other liability that cannot be excluded by law.
6.2 Subject to Clause 6.1, in no event will We be liable under this Agreement for any damages resulting from: (i) loss of, damage to or corruption of data, (ii) loss of use, (iii) lost profits, (iv) loss of anticipated savings, and/or (v) any indirect or consequential loss. Such liability is excluded whether such damages were reasonably foreseeable or actually foreseen.
6.3 Except as provided in Clause 6.1 Our maximum aggregate liability to You for any cause whatsoever (whether in the form of refund, the additional cost of remedial services or otherwise) will be limited to a sum equivalent to 125% of any monies paid by You under this Agreement.
6.4 We hereby exclude all liability that has not expressly accepted in this Agreement. These limitations will apply regardless of the form of action, whether under statute, in contract, tort, including negligence, or any other form of action.
For the purposes of this Clause 6 “we”, “us” and “our”, includes Our employees, sub-contractors and suppliers who shall therefore have the benefit of the limits and exclusions of liability set out in this Clause in terms of the Contracts (Rights of Third Parties) Act 1999.
6.5 Save as provided in Clause 6.1 You shall have no remedy in respect of any representation (whether written or oral) made to You upon which You relied in entering into this Agreement (“Misrepresentation”) and We shall have no liability to
You other than pursuant to the express terms of this Agreement.
7 Duration and Termination
7.1 This Agreement shall commence on acceptance of Your Order by Us and continue for a period as stated on the original agreement form signed by the customer following delivery of the Handset to You unless terminated according to this Clause 7.
7.2 You may cancel the Airtime Services by giving Us 3 month’s written notice provided you have paid a minimum of 12 months of the airtime cost.
7.3 You acknowledge that termination of this Agreement does not terminate the Hire Agreement (if applicable) or Your obligations to make payments under that agreement.
7.4 Either party (“the Initiating Party”) may forthwith terminate this Agreement at any time:
- on giving written notice to the other party if the other party commits any material breach of any term of this Agreement and in the case of a breach which is reasonably capable of remedy fails to remedy that breach to the reasonable satisfaction of the Initiating Party within thirty (30) days of a written request to remedy the same; or
- if the other party shall have a receiver or administrative receiver appointed over it or any of its undertaking or assets or shall pass a resolution for winding up (otherwise than for the purpose of a bona fide scheme of solvent amalgamation or reconstruction where the resulting entity shall assume all of the liabilities of it) or a court of competent jurisdiction shall make an order to that effect or if the other party shall become subject to an administration order or shall enter into any voluntary arrangement with its creditors or shall cease or threaten to cease to carry on its business or if any substantially similar event shall take place under the laws of another jurisdiction; or
7.5 In the event that We have ended the Agreement under Clause 7.4, 2.7 or 2.9 or through the acceptance of any repudiatory breach by You of this Agreement, You agree to pay the Airtime Cost that would be due as a result of termination under Clause 7.2
7.6 The expiry or termination of this Agreement for whatever reasons shall not affect any other rights or remedies a party may be entitled to under law and shall not affect any rights or liabilities accrued prior to termination.
7.7 Where this Agreement relates to more than one Payment Terminal, We may end this Agreement or suspend Airtime Services or Guaranteed Replacement Service in respect of the Payment Terminal(s) to which the non-payment relates or all of the Payment Terminals as We may decide.
7.8 a)If you default on an agreement under the terms agreed, the customer will automatically be liable for any legal fee’s incurred, this includes solicitor fees and letters as WTS recover any subsequent monies.
7.8 b) In the event the customer chooses to return their handset before the scheduled hire is due to finish, no refund will be given because of early return.
7.9 We reserve the right to amend or withdraw any products or services offered on our site at any time and product details may vary from images shown. Prices, rates and offer times are updated and amended on a regular basis and our quotes are subject to change. We will not be held responsible and accept no liability for any fees that you may incur as a result of terminating any existing contract with your current product or service provider.
Quotations are valid for a period of 30 days. Wireless Terminal Solutions Ltd reserves the right to alter or decline to provide a quotation after expiry of the 30 days
8 Confidentiality
Each party shall treat as confidential all information obtained from the other pursuant to this Agreement and shall only divulge such information to its employees or subcontractors for the purpose of meeting its obligations under this Agreement (or where the information is required to be disclosed by law). Each party shall ensure that its employees or sub-contractors are aware of and comply with the provisions of this Clause. The obligations as to confidentiality in this Clause 8 shall survive any termination of this Agreement.
9 Force Majeure
We shall not be deemed to be in breach or default, and shall not be liable, under this Agreement by reason of any failure to perform any obligations under, or observe any provisions of, this Agreement if and to the extent that such failure occurs as a result of Acts of God, war (whether declared or not) sabotage, riot, explosion, Government control restrictions or any other Government act or omission whether local or national, requirement to act in accordance with the Authority, act or default of any public telecommunications operator (other than the Network Provider), supplier, agent or sub-contractor, industrial disputes of any kind, physical obstacles or atmospheric conditions or any other cause beyond Our reasonable control. Deliveries affected by unforeseen weather may result in your order being cancelled by Wireless Terminal Solutions.
We have no control over deliveries. We will endeavour to supply your order, but any problems arising with our courier company i.e. driver failing to show up/royal mail strikes, we as a company will not be held responsible.
10 General
This Agreement shall be governed English Law. This Agreement constitutes the entire agreement between the parties. Nothing contained in this Agreement shall be deemed or construed as creating a partnership, joint venture or principle and agent relationship between the parties. No failure or delay by Us in exercising Our rights shall be deemed as a waiver of that right. If any the provisions of this Agreement are deemed to be invalid or unenforceable by any competent authority the validity of the remaining provisions shall not be affected thereby. Any notices under this Agreement shall be in writing and may be served by fax, email or by first class post. We reserve the right to vary this Agreement to comply with new legislation, any revised terms of the licence granted to the mobile network provider or European Community law, provided that such variation shall be limited to the extent necessary for such purposes. No other variation to this Agreement shall
be effective unless agreed in writing by both parties. Except as set out in Clause 6.4, a person who is not a party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any Clause of this Agreement. Our rights under this Agreement are assignable by Us without Your consent. You are not permitted to assign Your rights or obligations under this Agreement without Our written consent.